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Matché Magazine

Volume 01 — 2026

Magazine page 1

Magazine page 2

Magazine page 3

Page 1 of 1

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Customer Care

Shipping & Delivery Returns & Refunds FAQ

About MATCHe

About Us B2B Inquires Matche Guide

Legal

Terms & Conditions Privacy Policy Cookie Policy

Contact

Contact Us Email: team@houseofmatche.com KVK Number: 87993252 VAT Number: NL004519785B25

Shipping & Delivery

At Matche, every order is carefully prepared and shipped from the Netherlands to ensure a fast and reliable delivery experience across Europe.

Delivery Times

Netherlands: 1–3 business days
Europe: 2–5 business days

Please note that delivery times may vary slightly during peak periods or due to external courier delays.

Shipping Costs
We offer free shipping on all orders above €75.
Shipping costs for orders below this amount are calculated at checkout.

Shipping Partners
We work with trusted delivery partners such as PostNL and DHL to ensure your order arrives safely and on time. All orders include tracking, which will be provided via email once your order has been dispatched.

Packaging
Every Matche order is carefully packed to preserve quality and deliver a refined unboxing experience.

Returns & Refunds

At Matche, we take great care in delivering premium-quality products. Due to the nature of our products, the following return policy applies:

Returns Eligibility
You have the right to return your order within 14 days of receiving it, provided that the item is unused, unopened, and in its original condition.

For hygiene and safety reasons, opened matcha products cannot be returned or refunded.

Return Process
To initiate a return, please contact us at team@houseofmatché.com with your order number and reason for return.
Once your request is approved, you will receive further instructions.

Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for lost returns.

Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will resolve this promptly.

FAQ

Frequently Asked Questions

What is matcha?
Matcha is a finely ground green tea powder made from specially grown tea leaves. Unlike regular tea, you consume the entire leaf, making it rich in antioxidants and nutrients.

How do I prepare matcha?
Add 1–2 grams of matcha to a bowl, pour in hot water (not boiling, around 70–80°C), and whisk until smooth and frothy. You can also use matcha in lattes, smoothies, or recipes.

Can I use Matché matcha for food and drinks?
Yes. Our matcha is versatile and can be used for traditional tea, lattes, iced drinks, and even in baking or cooking.

How long does delivery take?

Netherlands: 1–3 business days
Europe: 2–5 business days

Do you offer free shipping?
Yes. We offer free shipping on all orders above €75.

Can I return my order?
You can return unopened and unused items within 14 days of receiving your order. Opened products cannot be returned for hygiene reasons.

How should I store matcha?
Store your matcha in a cool, dry place away from sunlight. For best freshness, keep it sealed and consider refrigerating after opening.

How long does matcha stay fresh?
For the best taste and quality, we recommend consuming your matcha within 1–2 months after opening.

Is your matcha authentic?
Yes. Our matcha is carefully sourced to ensure high quality and authenticity, delivering a smooth and refined taste experience.

About Us

Matche was created from a simple idea — to bring the refined tradition of Japanese matcha into a modern, everyday lifestyle.

Founded with a strong connection to Japan, Matche is built on authenticity, quality, and experience. Every product reflects a balance between centuries-old tea culture and contemporary living.

We believe matcha is more than just a drink. It is a ritual — a moment to slow down, focus, and enjoy something pure.

Our matcha is carefully sourced to deliver a smooth, vibrant taste, whether you enjoy it traditionally or as part of your daily routine. From ceremonial blends to flavored variations, each product is designed to fit seamlessly into your lifestyle.

At Matche, we focus on simplicity, quality, and detail — from the ingredients we select to the way each order is prepared and delivered.

This is not just matcha.

This is Matche.

B2B Inquires

At Matche, we work with cafés, restaurants, and retail partners across Europe to bring high-quality matcha to their customers.

Whether you are looking to introduce matcha to your menu or expand your current offering, we provide reliable supply, consistent quality, and flexible options tailored to your business.

We offer:

Premium ceremonial and flavored matcha
Bulk supply options for cafés and kitchens
Retail-ready products for resale
Consistent quality and fast EU delivery

Our products are designed to be both versatile and easy to work with — suitable for traditional tea, lattes, desserts, and more.

If you are interested in working with us, we would be happy to connect and explore how Matche can support your business.

Contact us at:

team@houseofmatche.com

We aim to respond to all inquiries within 24–48 hours.

Matche Guide

Getting started with matcha is simple. Whether you prefer it hot, iced, or as a latte, Matche is designed to fit into your daily routine.

What is Matcha?

Matcha is a finely ground green tea powder made from specially grown tea leaves. Unlike regular tea, you consume the entire leaf, giving you a smoother energy boost and a richer taste.

How to Make a Matcha Latte

Add 1–2 grams of matcha to a cup
Pour in a small amount of hot water (70–80°C)
Whisk or stir until smooth
Add your choice of milk (hot or cold)
Sweeten if desired

How to Make Iced Matcha

Add matcha to a glass
Add a small amount of warm water and mix well
Fill the glass with ice
Add cold water or milk
Stir and enjoy

Can You Use Matcha for Food?

Yes. Matcha is highly versatile and can be used in:

Smoothies
Baking (cakes, pancakes, desserts)
Yogurt or breakfast bowls

Tips for the Best Taste

Do not use boiling water (this makes matcha bitter)
Mix thoroughly to avoid clumps
Start with small amounts and adjust to taste

When to Drink Matcha

Matcha is perfect for mornings, studying, working, or as a coffee alternative. It provides a more balanced and sustained energy boost.

Storage Tips

Keep your matcha in a cool, dry place away from sunlight. For best freshness, seal tightly after use.

Simple. Clean. Everyday matcha.

Terms & Conditions

Privacy Policy

Cookie Policy

This Cookie Policy explains how Matche uses cookies and similar technologies when you visit our website.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help improve your browsing experience and allow the website to function properly.

2. How We Use Cookies

Matche uses cookies to:

Ensure the website functions correctly
Remember your preferences (such as language or cart items)
Improve website performance and user experience

3. Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout)
Functional Cookies: Help remember your preferences and settings

4. Managing Cookies

You can control and manage cookies through your browser settings. You can choose to block or delete cookies, but this may affect how the website functions.

5. Third-Party Cookies

Our website may use services provided by Shopify, which may place cookies necessary for secure checkout and store functionality.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements.

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